Guest Messaging & Automation
Guest Messaging & Automation That Sounds Like You, Not a Bot
The same questions arrive in your inbox every week: check-in time, parking, wifi password, early checkout requests. We automate the answers so you're not typing them out one guest at a time.
Airbnb Automated Messages for Every Stage of the Guest Journey
- Pre-booking — automated answers to the questions guests ask before they book, availability, house rules, what's nearby, without you checking your phone every hour.
- Check-in — access instructions, parking details, and arrival information sent automatically at the right time, not whenever you remember to send them.
- Mid-stay — a check-in message that catches small problems before they become a bad review, sent automatically partway through the stay.
- Checkout — clear checkout instructions and timing, reducing the late-checkout messages and the confusion that leads to them.
- Post-stay — review requests sent at the moment they're most likely to get a response, plus a path for handling any issues privately before they become a public review.
Beyond Messaging
Automation here goes further than replies. We also set up:
- AI auto-replies, for the instant response Airbnb's ranking rewards, without you being tied to your phone.
- Smart lock integration, so access codes generate and expire automatically per reservation.
- Automated review requests, timed for maximum response rate.
- Guidebook and house manual setup, a complete digital guide that answers the "where's the best coffee nearby" and "how does the thermostat work" questions before a guest ever has to ask, which cuts down on messages and improves reviews at the same time.
The Line We Don't Cross
Automated doesn't mean impersonal. Every message is written in your voice, for your property, not a generic template with your address swapped in. The goal is fewer messages landing in your inbox, not guests feeling like they're talking to a bot.